Klarna's shift to a gig-based hybrid model highlights the challenge of balancing cost efficiency with maintaining high-quality customer service. The post Klarna shifts to gig workforce for customer service amid AI integration appeared first on Crypto Briefing.

After cutting hundreds of customer service jobs for AI, Klarna is quietly hiring humans back as gig workers while developing its own stablecoin Klarna bet big on AI to replace its customer service te… [+2258 chars]

Originally published by Crypto Briefing